Terms and Conditions

1. Service Description

Whitebridge provides digital verification workflow services for businesses and vendors, including verification request management, order tracking, identity/background screening support, and digital report delivery.

2. Customer Responsibilities

Customers are responsible for submitting accurate order details, maintaining authorization for their requested workflow, reviewing delivered reports appropriately, and using the service only for lawful business purposes.

3. Digital Delivery

Reports, order results, and service updates are delivered digitally through Whitebridge order tracking, account workflows, and/or email updates. Estimated delivery times may vary by service scope, source availability, and review requirements.

4. Payments

Payments are handled by third-party payment providers. Whitebridge does not store your full card number or CVC. Payment authorization, review, settlement, and refund processing may be subject to provider, card network, and bank rules.

5. Refunds and Cancellation

Refunds and subscription cancellations are governed by our Refund Policy. Once a verification request has been submitted, processing has started, or a digital report has been generated or delivered, fees may become non-refundable because service work has already begun.

6. Prohibited Misuse

You may not misuse Whitebridge for unlawful activity, harassment, unauthorized surveillance, fraudulent orders, rights violations, scraping, reverse engineering, service disruption, or any purpose that violates applicable laws, payment provider rules, or these terms.

7. Contact

Questions about these Terms may be sent to support@whitebridge.app.